Operations support services

 

The value-creating, supportive services for regularly deployed IT systems are largely dependent on the availability of the given system. In order to back availability on the expected level, Geometria performs operations support services through its team of specialized experts, and with the use of the infrastructure needed for such tasks:

  • To our clients, we offer tailor-made solutions in conformance to the ITIL standard. Our services encompass the entire process from problem management through professional technical supervisions to troubleshooting, as the case may be. Consultation options are provided to system administrators and end-users on management, capacity planning, version tracking and operating topics, and we also undertake the organization of induction and continuation trainings.
  • The further management of fault reports and other registrations are accessible via the Geoportál system in 24/7.
  • In relation to our remote access or field activities, we enter into service level agreements (SLAs) with our clients.
  • Our goal is to enable our clients to derive benefits from their systems as cost-efficiently as possible.