MIRTUSZ

WORKFORCE MANAGEMENT SYSTEM

Goal:
To improve the efficiency of network-based operations and work management, as well as troubleshooting and the elimination ofoperating failures, in particular:

  • improve the service level of the central telephone-based customer services
  • optimize the resource management of field technicians
  • support corporate cost accounting, and ultimately
  • reduce the operating costs of the network

Solution:
MIRTUSZ is a modular Workforce Management System that can be flexibly aligned with the needs of various public utility suppliers. The following modules can be functionally integrated into the company’s IT environment, and therefore the system can closely work together with the enterprise resource planning (ERP), network management (GIS), car tracking and plant management (SCADA) systems.

Read more : www.mirtusz.hu